Got questions? Great you're in the right place!
FAQs
How do portable bidets work?
Portable bidets are basically your trusty bathroom bidet, but with a passport! Instead of being hooked up to endless plumbing, they come with a handy water reservoir that gives you between 20 and 30 seconds of refreshing, cleansing water flow (depending on your chosen pressure setting). It’s all the cleanliness you need, minus the clunky fixtures.
And here’s the real game-changer: Vikken’s super-charged rechargeable batteries give you up to 80+ uses on a single charge – that’s almost double what those other guys offer. So, you can stay fresh and focused without constantly worrying about recharging. Because let’s face it: no one wants their hygiene disrupted, especially when you’re on the go.
We’ve got your back (and front) wherever you wander. Clean confidence, anytime, anywhere – because your bum deserves better. 😉
How do I actually use the bidet?
Using a Vikken portable bidet, like the Go+ or iGo, is refreshingly simple—designed to make your hygiene routine effortless and eco-friendly. Here’s a quick step-by-step guide to keeping fresh:
- Fill it up
Unscrew the bidet’s water reservoir cap and fill it with clean water. For an extra touch of luxury, you can use warm water (up to 50 degrees C). - Position and aim
Adjust the nozzle to the desired angle. Hold the bidet comfortably in your hand, with the nozzle positioned near the area you want to clean. - Spray away
Press the button to release a gentle, refreshing stream of water (low pressure), press again for more power, and once more to turn it off. Adjust the pressure setting to your liking—our products are powerful, so feel free to dial it back if needed! - Pat dry and go
Use a soft towel or a small amount of toilet paper to pat yourself dry. Congratulations—you’re now fresher, cleaner, and kinder to the planet.
Pro tip: For extra confidence, practice using your bidet at home before heading out on your adventures. Once you get the hang of it, you’ll wonder how you ever lived without it!
Do bidets really clean your 🍑?
Absolutely! Bidets don’t just clean your 🍑; they elevate your hygiene game to a whole new level. With a gentle yet powerful stream of water, they leave you feeling fresh, clean, and confident—way better than dry, scratchy toilet paper ever could. Say goodbye to irritation and hello to a cleaner, happier you!
I am a woman, does it clean my front?
Absolutely! Vikken portable bidets are designed to clean both your front and back with ease. The adjustable nozzle and water pressure make it perfect for women, offering a gentle and effective clean for your most sensitive areas, helping you refresh at any time of the month. Stay fresh, clean, and confident—front to back! 🌸💧
Can I adjust the water pressure?
Of course! Our devices offer two pressure options. Simply press the button to switch between settings and find what works best for you.
Is it clean for women?
Is it clean? Absolutely! A Vikken bidet is like a refreshing spa for your bits—perfect for staying fresh during your period, after workouts, or whenever you want to feel clean and confident. 🌸💧
Now, you might be wondering, “Is this thing spraying water from back there to… up there?” Let’s clear that up! Water is hands-down the most effective way to clean—it’s why bidets are loved worldwide. Think of it like taking a shower: washing with water leaves you cleaner than wiping ever could.
Doctors agree that the improved hygiene from using a bidet are significant. Washing with water helps reduce bacteria, prevent UTIs, and keep you feeling fresh all day.
In other words, it’s not just clean—it’s *Vikken clean*. ✨💧🍑
Is a bidet good for butt stuff?
Absolutely, a Vikken bidet is your ultimate sidekick for feeling fresh and clean—before and after, you know… 😉
Pre-play, it’s perfect for a quick and effective clean-up, ensuring you feel confident and ready for any adventure. While more advanced techniques might be needed for internal prep, our bidets are ideal for external cleansing—perfect for preparing for intimate moments, whether it’s for comfort, hygiene, or peace of mind.
Post-play, it’s equally handy for a thorough refresh. Whether you’re cleaning up or just looking to restore that fresh feeling, Vikken’s got your bum covered (literally). Cleanliness, convenience, and confidence—what more could you want?💧🍑✨
How long should I spray for?
It’s all about personal preference! That said, most people find that spraying for around **20-30 seconds** on the high setting delivers a perfectly clean and fresh feeling. Adjust to what feels right for you—your 🍑 deserves the VIP treatment!
Can I use hot water?
Yes! All our portable bidet models are designed to handle warm water comfortably, up to 50 degrees Celsius / 122 degrees Fahrenheit. Because let’s face it—nobody wants a chilly surprise during the winter months. Warm water = warm smiles (and a happy 🍑!
What if it gets wet?
No worries at all! All our bidets are equipped with IPX6 waterproofing, so they can handle splashes and accidental wetness like a pro. Unless you’re planning to take your bidet for a swim (which we don’t recommend), it’ll be just fine and ready to keep your 🍑 fresh anytime, anywhere!
Do you still have to wipe after using a bidet?
Good news—you’re all done after a wash with any of our bidets! No wiping required. If you’d like, you can pat dry, give your 🍑 a little shake, or let it air dry. Either way, your bum will be sparkling clean and ready to take on the day. Bidet-ful hygiene at its finest!
What if I need more wash time?
No problem! All our devices have threaded connections that let you attach them directly to most standard water or soda bottles. Simply rinse out an empty bottle, and voilà—you’ve got a larger water reservoir! You can use bottles up to 1L or even 3L if that's your thing!
*From experience we recommend up to 1L for easy bum cleaning, unless you're strong like the hulk!*
What’s the best way to preserve and extend iGo battery life?
If you’re storing your device for a while, make sure the battery isn’t fully drained. Aim to keep it at 20%–80% charge, and recharge it every 3–4 months to keep it in great shape.
Which Vikken bidet should I buy?
You can’t go wrong with any of our portable electric bidets—they’re all designed to keep you fresh, clean, and confident wherever you go. To help you find your perfect match, we’ve created a handy Bidet Compatibility Quiz just for you! [Click here] and let your perfect bidet pick you. 💧✨
What’s the difference between the Go+ and the iGo?
We currently offer three amazing products: the Go+, Go+ Max, and iGo. Here’s a quick breakdown to help you choose:
- Go+: Our best-seller, perfect for daily use at home or on the go. It features a 200ml water container that packs away neatly, keeping it compact. With the highest water pressure in the portable bidet market (595ml/min on the high setting), it’s powerful and reliable. Plus, it can attach to most plastic bottles for extra water capacity.
- Go+ Max: Everything you love about the Go+, but with a larger water container for extended wash cycles. Ideal if you prefer fewer refills and more convenience.
- iGo: The ultimate traveler’s choice. It shares the Go+ features but doesn’t include a water container. Instead, it screws effortlessly onto any plastic bottle, giving you maximum portability and freedom wherever life takes you.
Choose the one that suits your lifestyle and enjoy a fresh, clean feeling wherever you go! 💧✨
How do bidets save me money?
Portable bidets save you money in more ways than one! The average person spends $100–$150 a year on toilet paper. With a Vikken portable bidet, you’ll drastically reduce that expense while enjoying superior cleanliness. Plus, you’ll avoid costly plumbing issues caused by clogged pipes from wet wipes or excessive paper use.
In just a few months, you’ll notice the savings—your wallet, your bum, and the planet will thank you! 🌍💧✨
Are bidets better than wet wipes?
Speaking on behalf of your bum and the planet—yes, bidets are far better than wet wipes! Wet wipes often contain harsh chemicals that can leave your skin dry and irritated with regular use. Plus, they’re notorious for clogging sewer systems and causing environmental damage.
Bidets, on the other hand, offer a gentle, water-based clean that’s kinder to your skin and completely eco-friendly. No chemicals, no clogged pipes—just a happy 🍑 and a healthier planet! 🌍💧
Why is toilet paper bad for the environment?
Toilet paper? More like an environmental buzzkill. Here’s the dirty truth:
- Bye-bye, trees: Millions of them get the chop every year just to keep up with toilet paper demand. Not cool for forests or the furry critters that call them home.
- Energy guzzler: Making toilet paper eats up loads of water and energy, which is anything but green.
- Waste overload: Even those so-called “flushable” wipes clog sewers and pile up in landfills, creating a real mess.
Switching to a Vikken portable bidet isn’t just better for your bum—it’s better for the planet! Save trees, skip the waste, and feel fresh while you’re at it. 🌍💧🍑
How long does it take to ship my bidet?
We know you’re eager to get your hands on your Vikken bidet, so here’s how shipping works:
- **Processing Time**: Orders are processed on our shipping days, which are **Tuesdays and Saturdays**.
- **Shipping Day Timing**: If you place your order on a Tuesday or Saturday, it will be shipped on the next scheduled shipping day (e.g., an order on Tuesday will ship Saturday).
Once your bidet is on its way, you’ll receive a tracking number to keep tabs on its journey. While we can’t control delays from shipping services, we’ll always do our best to ensure your package arrives as quickly as possible.
Got more questions about shipping? Check out our detailed Shipping Policy (here),or contact us at customercare@vikken.com, and we’ll be happy to help! 💧✨
Freshness is on its way—just hang tight! 💧📦✨
Do you ship internationally?
Yes, we can ship internationally! Vikken is all about spreading freshness across the globe. 🌍✈️
Here’s what to expect:
- Shipping Destinations: We deliver to most countries worldwide, so no matter where you are, you can stay fresh and clean.
- Delivery Times & Costs: International shipping times and costs vary based on your location. You’ll see an estimate at checkout.
- Customs & Duties: Depending on your country, additional customs fees or duties may apply. These are the responsibility of the customer.
Got questions about shipping to your location? Check out our detailed Shipping Policy (here),or contact us at customercare@vikken.com, and we’ll be happy to help! 💧✨
What is Vikken’s return policy?
Our return policy (here) is as simple and hassle-free as our bidets!
- 30-Day Grace Period: Changed your mind? No problem! You can return unopened, unused items in their original packaging within 30 days of purchase.
- Defective Products: If your bidet is defective or becomes defective within the 12-month warranty, we’ll replace or refund it—your choice! Just contact us at customercare@vikken.com with your order details, a description of the issue, and any photos or videos to help us assess.
- Important Notes: Sale items aren’t eligible for refunds, and customers are responsible for return shipping costs. Refunds are processed within 10 business days of approval, and funds will be returned to your original payment method.
We’re here to keep things clean, fresh, and stress-free—so let us know how we can help! 💧✨
Do you offer warranties on your bidets?
Absolutely! All Vikken bidets come with a 12-month warranty to give you peace of mind.
- What’s Covered: Our warranty protects you against defects in materials or workmanship for 12 months from the date of purchase.
- How It Works: If you experience an issue, contact us at customercare@vikken.com with your proof of purchase, order details, and a description of the problem (photos or videos help!).
- What We’ll Do: Once approved, we’ll replace or refund the defective product.
At Vikken, we stand behind our products because keeping you fresh and confident is our top priority! 💧🍑✨
Can I track my order once it’s shipped?
Yes! Once your order ships, we’ll send you a tracking number so you can follow your bidet’s journey to your door.
- How It Works: After your order is processed and shipped on one of our shipping days (Tuesdays and Saturdays), you’ll receive an email with your tracking information.
- Track Anytime: Use the tracking number to check the status of your package and know exactly when to expect it.
We’re all about keeping things fresh, including your order updates! If you have any questions, contact us at customercare@vikken.com. 💧📦✨
How do I charge my Vikken bidet?
Charging your Vikken bidet is as simple as it gets!
- Charger Included: Every Vikken bidet comes with a USB-C charger in the box, but feel free to use your own if you prefer.
- Charging Time: It takes about 3 hours to fully charge the battery.
- Battery Life: Once charged, you’re set for approximately 80+ uses!
Stay fresh and powered up wherever life takes you! 💧⚡✨
How long does the battery last on a single charge?
The battery on our Vikken bidets is a powerhouse! On a single charge, it lasts for approximately 80+ uses. That’s plenty of freshness to keep you covered for days (or even weeks) before needing a recharge. 💧✨
What should I do if my bidet stops working?
Don’t worry—if your bidet stops working, we’ve got your back (and your bum)! Here’s what to do:
1. **Check the Basics**: Make sure the device is charged and the nozzle is clear of any debris. A quick rinse might help.
2. **Contact Us**: If the issue persists, reach out to our friendly customer care team at **customercare@vikken.com**. Be sure to include your order number, purchase date, and a description of the issue. Photos or videos can also help us troubleshoot faster!
3. **Warranty Coverage**: If your bidet is within the **12-month warranty period**, we’ll sort you out with a replacement or refund. Just ship the defective product back to us once approved.
At Vikken, we’re all about keeping things fresh, clean, and stress-free—even if hiccups happen! 💧🍑✨
What bottles are compatible with Vikken bidets?
Fits directly onto most popular soda bottles! Cap diameter: 27.4mm x 11mm minimum length (1.1" x 7/16"); or in other words high thread bottles.
Just screw it on—no adapters needed! 🙌 It’s quick, hassle-free, and gives you the freedom to pick the bottle size that works best for YOU. Want to take a 3 min bum shower? No problem. 💧✨
Are Go+ and iGo easy to clean?
Yes! Just give them a quick wipe down and let them air dry, and you’re good to go.
Occasionally, you can use a damp towel with soapy water for a deeper clean, but avoid strong chemicals to keep the surfaces in top shape.
What’s the difference between a portable bidet and a traditional bidet?
Great question! Here’s the lowdown on portable vs. traditional bidets:
- Portability: A portable bidet, like Vikken’s, goes wherever you go—home, work, road trips, or even camping. Traditional bidets? They’re stuck in your bathroom, feeling a little left out.
- Space Saver: Portable bidets are compact and don’t require installation, while traditional bidets need extra bathroom space and/or a plumber’s expertise.
- Cost-Effective: Portable bidets are a budget-friendly option, giving you bidet-level cleanliness without the hefty price tag of installing a traditional fixture.
- Flexibility: Vikken portable bidets can attach to most plastic bottles for extra capacity, giving you complete freedom. Traditional bidets? Not so adaptable.
In short, portable bidets are the ultimate sidekick for a fresh, clean feeling anytime, anywhere! 💧✨
Can I gift a Vikken bidet?
Absolutely! A Vikken bidet makes a unique and thoughtful gift for friends, family, or even your romantic partner. Simply place an order and enter the recipient’s address at checkout—we’ll deliver it straight to their door.
Give the gift of clean confidence—it’s the present they didn’t know they needed but will absolutely love.💧🎁✨
When traveling by air, can I put my Vikken Go+ or iGo in checked baggage?
Nope! Power banks and battery-operated devices, like the Go+, need to be carried in your hand luggage. Most airlines don’t allow them in checked baggage. Keep it with you, you'll probably need it, and your freshness is ready to fly with you!
Is the Go+ noisy?
Not at all! The Go+ operates at a low noise level of around 40–45dB—quiet enough for use in most public restrooms.
Noise can vary depending on surrounding acoustics or personal sensitivity, but it’s designed to be discreet and user-friendly.
How do portable bidets work?
Portable bidets are basically your trusty bathroom bidet, but with a passport! Instead of being hooked up to endless plumbing, they come with a handy water reservoir that gives you between 20 and 30 seconds of refreshing, cleansing water flow (depending on your chosen pressure setting). It’s all the cleanliness you need, minus the clunky fixtures.
And here’s the real game-changer: Vikken’s super-charged rechargeable batteries give you up to 80+ uses on a single charge – that’s almost double what those other guys offer. So, you can stay fresh and focused without constantly worrying about recharging. Because let’s face it: no one wants their hygiene disrupted, especially when you’re on the go.
We’ve got your back (and front) wherever you wander. Clean confidence, anytime, anywhere – because your bum deserves better. 😉
How do I actually use the bidet?
Using a Vikken portable bidet, like the Go+ or iGo, is refreshingly simple—designed to make your hygiene routine effortless and eco-friendly. Here’s a quick step-by-step guide to keeping fresh:
- Fill it up
Unscrew the bidet’s water reservoir cap and fill it with clean water. For an extra touch of luxury, you can use warm water (up to 50 degrees C). - Position and aim
Adjust the nozzle to the desired angle. Hold the bidet comfortably in your hand, with the nozzle positioned near the area you want to clean. - Spray away
Press the button to release a gentle, refreshing stream of water (low pressure), press again for more power, and once more to turn it off. Adjust the pressure setting to your liking—our products are powerful, so feel free to dial it back if needed! - Pat dry and go
Use a soft towel or a small amount of toilet paper to pat yourself dry. Congratulations—you’re now fresher, cleaner, and kinder to the planet.
Pro tip: For extra confidence, practice using your bidet at home before heading out on your adventures. Once you get the hang of it, you’ll wonder how you ever lived without it!
Do bidets really clean your 🍑?
Absolutely! Bidets don’t just clean your 🍑; they elevate your hygiene game to a whole new level. With a gentle yet powerful stream of water, they leave you feeling fresh, clean, and confident—way better than dry, scratchy toilet paper ever could. Say goodbye to irritation and hello to a cleaner, happier you!
I am a woman, does it clean my front?
Absolutely! Vikken portable bidets are designed to clean both your front and back with ease. The adjustable nozzle and water pressure make it perfect for women, offering a gentle and effective clean for your most sensitive areas, helping you refresh at any time of the month. Stay fresh, clean, and confident—front to back! 🌸💧
Can I adjust the water pressure?
Of course! Our devices offer two pressure options. Simply press the button to switch between settings and find what works best for you.
Is it clean for women?
Is it clean? Absolutely! A Vikken bidet is like a refreshing spa for your bits—perfect for staying fresh during your period, after workouts, or whenever you want to feel clean and confident. 🌸💧
Now, you might be wondering, “Is this thing spraying water from back there to… up there?” Let’s clear that up! Water is hands-down the most effective way to clean—it’s why bidets are loved worldwide. Think of it like taking a shower: washing with water leaves you cleaner than wiping ever could.
Doctors agree that the improved hygiene from using a bidet are significant. Washing with water helps reduce bacteria, prevent UTIs, and keep you feeling fresh all day.
In other words, it’s not just clean—it’s *Vikken clean*. ✨💧🍑
Is a bidet good for butt stuff?
Absolutely, a Vikken bidet is your ultimate sidekick for feeling fresh and clean—before and after, you know… 😉
Pre-play, it’s perfect for a quick and effective clean-up, ensuring you feel confident and ready for any adventure. While more advanced techniques might be needed for internal prep, our bidets are ideal for external cleansing—perfect for preparing for intimate moments, whether it’s for comfort, hygiene, or peace of mind.
Post-play, it’s equally handy for a thorough refresh. Whether you’re cleaning up or just looking to restore that fresh feeling, Vikken’s got your bum covered (literally). Cleanliness, convenience, and confidence—what more could you want?💧🍑✨
How long should I spray for?
It’s all about personal preference! That said, most people find that spraying for around **20-30 seconds** on the high setting delivers a perfectly clean and fresh feeling. Adjust to what feels right for you—your 🍑 deserves the VIP treatment!
Can I use hot water?
Yes! All our portable bidet models are designed to handle warm water comfortably, up to 50 degrees Celsius / 122 degrees Fahrenheit. Because let’s face it—nobody wants a chilly surprise during the winter months. Warm water = warm smiles (and a happy 🍑!
What if it gets wet?
No worries at all! All our bidets are equipped with IPX6 waterproofing, so they can handle splashes and accidental wetness like a pro. Unless you’re planning to take your bidet for a swim (which we don’t recommend), it’ll be just fine and ready to keep your 🍑 fresh anytime, anywhere!
Do you still have to wipe after using a bidet?
Good news—you’re all done after a wash with any of our bidets! No wiping required. If you’d like, you can pat dry, give your 🍑 a little shake, or let it air dry. Either way, your bum will be sparkling clean and ready to take on the day. Bidet-ful hygiene at its finest!
What if I need more wash time?
No problem! All our devices have threaded connections that let you attach them directly to most standard water or soda bottles. Simply rinse out an empty bottle, and voilà—you’ve got a larger water reservoir! You can use bottles up to 1L or even 3L if that's your thing!
*From experience we recommend up to 1L for easy bum cleaning, unless you're strong like the hulk!*
What’s the best way to preserve and extend iGo battery life?
If you’re storing your device for a while, make sure the battery isn’t fully drained. Aim to keep it at 20%–80% charge, and recharge it every 3–4 months to keep it in great shape.
Which Vikken bidet should I buy?
You can’t go wrong with any of our portable electric bidets—they’re all designed to keep you fresh, clean, and confident wherever you go. To help you find your perfect match, we’ve created a handy Bidet Compatibility Quiz just for you! [Click here] and let your perfect bidet pick you. 💧✨
What’s the difference between the Go+ and the iGo?
We currently offer three amazing products: the Go+, Go+ Max, and iGo. Here’s a quick breakdown to help you choose:
- Go+: Our best-seller, perfect for daily use at home or on the go. It features a 200ml water container that packs away neatly, keeping it compact. With the highest water pressure in the portable bidet market (595ml/min on the high setting), it’s powerful and reliable. Plus, it can attach to most plastic bottles for extra water capacity.
- Go+ Max: Everything you love about the Go+, but with a larger water container for extended wash cycles. Ideal if you prefer fewer refills and more convenience.
- iGo: The ultimate traveler’s choice. It shares the Go+ features but doesn’t include a water container. Instead, it screws effortlessly onto any plastic bottle, giving you maximum portability and freedom wherever life takes you.
Choose the one that suits your lifestyle and enjoy a fresh, clean feeling wherever you go! 💧✨
How do bidets save me money?
Portable bidets save you money in more ways than one! The average person spends $100–$150 a year on toilet paper. With a Vikken portable bidet, you’ll drastically reduce that expense while enjoying superior cleanliness. Plus, you’ll avoid costly plumbing issues caused by clogged pipes from wet wipes or excessive paper use.
In just a few months, you’ll notice the savings—your wallet, your bum, and the planet will thank you! 🌍💧✨
Are bidets better than wet wipes?
Speaking on behalf of your bum and the planet—yes, bidets are far better than wet wipes! Wet wipes often contain harsh chemicals that can leave your skin dry and irritated with regular use. Plus, they’re notorious for clogging sewer systems and causing environmental damage.
Bidets, on the other hand, offer a gentle, water-based clean that’s kinder to your skin and completely eco-friendly. No chemicals, no clogged pipes—just a happy 🍑 and a healthier planet! 🌍💧
Why is toilet paper bad for the environment?
Toilet paper? More like an environmental buzzkill. Here’s the dirty truth:
- Bye-bye, trees: Millions of them get the chop every year just to keep up with toilet paper demand. Not cool for forests or the furry critters that call them home.
- Energy guzzler: Making toilet paper eats up loads of water and energy, which is anything but green.
- Waste overload: Even those so-called “flushable” wipes clog sewers and pile up in landfills, creating a real mess.
Switching to a Vikken portable bidet isn’t just better for your bum—it’s better for the planet! Save trees, skip the waste, and feel fresh while you’re at it. 🌍💧🍑
How long does it take to ship my bidet?
We know you’re eager to get your hands on your Vikken bidet, so here’s how shipping works:
- **Processing Time**: Orders are processed on our shipping days, which are **Tuesdays and Saturdays**.
- **Shipping Day Timing**: If you place your order on a Tuesday or Saturday, it will be shipped on the next scheduled shipping day (e.g., an order on Tuesday will ship Saturday).
Once your bidet is on its way, you’ll receive a tracking number to keep tabs on its journey. While we can’t control delays from shipping services, we’ll always do our best to ensure your package arrives as quickly as possible.
Got more questions about shipping? Check out our detailed Shipping Policy (here),or contact us at customercare@vikken.com, and we’ll be happy to help! 💧✨
Freshness is on its way—just hang tight! 💧📦✨
Do you ship internationally?
Yes, we can ship internationally! Vikken is all about spreading freshness across the globe. 🌍✈️
Here’s what to expect:
- Shipping Destinations: We deliver to most countries worldwide, so no matter where you are, you can stay fresh and clean.
- Delivery Times & Costs: International shipping times and costs vary based on your location. You’ll see an estimate at checkout.
- Customs & Duties: Depending on your country, additional customs fees or duties may apply. These are the responsibility of the customer.
Got questions about shipping to your location? Check out our detailed Shipping Policy (here),or contact us at customercare@vikken.com, and we’ll be happy to help! 💧✨
What is Vikken’s return policy?
Our return policy (here) is as simple and hassle-free as our bidets!
- 30-Day Grace Period: Changed your mind? No problem! You can return unopened, unused items in their original packaging within 30 days of purchase.
- Defective Products: If your bidet is defective or becomes defective within the 12-month warranty, we’ll replace or refund it—your choice! Just contact us at customercare@vikken.com with your order details, a description of the issue, and any photos or videos to help us assess.
- Important Notes: Sale items aren’t eligible for refunds, and customers are responsible for return shipping costs. Refunds are processed within 10 business days of approval, and funds will be returned to your original payment method.
We’re here to keep things clean, fresh, and stress-free—so let us know how we can help! 💧✨
Do you offer warranties on your bidets?
Absolutely! All Vikken bidets come with a 12-month warranty to give you peace of mind.
- What’s Covered: Our warranty protects you against defects in materials or workmanship for 12 months from the date of purchase.
- How It Works: If you experience an issue, contact us at customercare@vikken.com with your proof of purchase, order details, and a description of the problem (photos or videos help!).
- What We’ll Do: Once approved, we’ll replace or refund the defective product.
At Vikken, we stand behind our products because keeping you fresh and confident is our top priority! 💧🍑✨
Can I track my order once it’s shipped?
Yes! Once your order ships, we’ll send you a tracking number so you can follow your bidet’s journey to your door.
- How It Works: After your order is processed and shipped on one of our shipping days (Tuesdays and Saturdays), you’ll receive an email with your tracking information.
- Track Anytime: Use the tracking number to check the status of your package and know exactly when to expect it.
We’re all about keeping things fresh, including your order updates! If you have any questions, contact us at customercare@vikken.com. 💧📦✨
How do I charge my Vikken bidet?
Charging your Vikken bidet is as simple as it gets!
- Charger Included: Every Vikken bidet comes with a USB-C charger in the box, but feel free to use your own if you prefer.
- Charging Time: It takes about 3 hours to fully charge the battery.
- Battery Life: Once charged, you’re set for approximately 80+ uses!
Stay fresh and powered up wherever life takes you! 💧⚡✨
How long does the battery last on a single charge?
The battery on our Vikken bidets is a powerhouse! On a single charge, it lasts for approximately 80+ uses. That’s plenty of freshness to keep you covered for days (or even weeks) before needing a recharge. 💧✨
What should I do if my bidet stops working?
Don’t worry—if your bidet stops working, we’ve got your back (and your bum)! Here’s what to do:
1. **Check the Basics**: Make sure the device is charged and the nozzle is clear of any debris. A quick rinse might help.
2. **Contact Us**: If the issue persists, reach out to our friendly customer care team at **customercare@vikken.com**. Be sure to include your order number, purchase date, and a description of the issue. Photos or videos can also help us troubleshoot faster!
3. **Warranty Coverage**: If your bidet is within the **12-month warranty period**, we’ll sort you out with a replacement or refund. Just ship the defective product back to us once approved.
At Vikken, we’re all about keeping things fresh, clean, and stress-free—even if hiccups happen! 💧🍑✨
What bottles are compatible with Vikken bidets?
Fits directly onto most popular soda bottles! Cap diameter: 27.4mm x 11mm minimum length (1.1" x 7/16"); or in other words high thread bottles.
Just screw it on—no adapters needed! 🙌 It’s quick, hassle-free, and gives you the freedom to pick the bottle size that works best for YOU. Want to take a 3 min bum shower? No problem. 💧✨
Are Go+ and iGo easy to clean?
Yes! Just give them a quick wipe down and let them air dry, and you’re good to go.
Occasionally, you can use a damp towel with soapy water for a deeper clean, but avoid strong chemicals to keep the surfaces in top shape.
What’s the difference between a portable bidet and a traditional bidet?
Great question! Here’s the lowdown on portable vs. traditional bidets:
- Portability: A portable bidet, like Vikken’s, goes wherever you go—home, work, road trips, or even camping. Traditional bidets? They’re stuck in your bathroom, feeling a little left out.
- Space Saver: Portable bidets are compact and don’t require installation, while traditional bidets need extra bathroom space and/or a plumber’s expertise.
- Cost-Effective: Portable bidets are a budget-friendly option, giving you bidet-level cleanliness without the hefty price tag of installing a traditional fixture.
- Flexibility: Vikken portable bidets can attach to most plastic bottles for extra capacity, giving you complete freedom. Traditional bidets? Not so adaptable.
In short, portable bidets are the ultimate sidekick for a fresh, clean feeling anytime, anywhere! 💧✨
Can I gift a Vikken bidet?
Absolutely! A Vikken bidet makes a unique and thoughtful gift for friends, family, or even your romantic partner. Simply place an order and enter the recipient’s address at checkout—we’ll deliver it straight to their door.
Give the gift of clean confidence—it’s the present they didn’t know they needed but will absolutely love.💧🎁✨
When traveling by air, can I put my Vikken Go+ or iGo in checked baggage?
Nope! Power banks and battery-operated devices, like the Go+, need to be carried in your hand luggage. Most airlines don’t allow them in checked baggage. Keep it with you, you'll probably need it, and your freshness is ready to fly with you!
Is the Go+ noisy?
Not at all! The Go+ operates at a low noise level of around 40–45dB—quiet enough for use in most public restrooms.
Noise can vary depending on surrounding acoustics or personal sensitivity, but it’s designed to be discreet and user-friendly.